Cancellations
Individual Bookings
If cancelled 7 days before Check-In - Full Refund.
If cancelled less than 7 days and more than 3 days before Check-In - Tariff for first night will be charged.
If cancelled less than 3 days before Check-In - Full amount of the entire stay will be charged.

Group Bookings (3 Rooms or More)

If cancelled 10 days before Check-In - Full Refund.
If cancelled less than 10 days but before 4 days of Check-In - Tariff for first night will be charged.
If cancelled less than 4 days before Check-In - Full payment for the entire stay will be charged.

 

• Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.

• Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.oakwoodforestretreat.com without benefits / restrictions.

• In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.

• Please note for reservation of more than one room for more than one night, in that case all rooms are determined as "reserved nights". For example, two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights the applicable cancellation period is 72 hours.

 

REFUNDS

• On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on the billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.

• In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.

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CHILDREN AND INFANTS

• Child (up to 5 years) - Free of charge without an extra bed.

• Children between 5 - 12 years -  Rs.1500 per child.

• Children above 12 years - Prevalent reservation charges will be applicable.

 

NON-ARRIVAL TO THE HOTEL (NO SHOW)

• Failing to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and you will be charged for the entire reservation.

• If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.

 

SHORTENED STAY (EARLY CHECK-OUT)

• Shortened stay is subject to the entire period charge whether or not you stay the entire period. If you know the change in your plan, please contact us at the earliest to minimise the charge by the hotel subject to cancellation policy.

 

RESERVATION

• Please make advance reservations via telephone or book online to ensure room availability.

• Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.

• Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and a transaction is executed by you, no other rate is applicable either higher or lower and no refund is admissible.

• We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.

• All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. All extra services & amenities not part of this offer will be available at an additional charge only.

• In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.

• All rates are subject to prevailing local taxes as applicable on room tariff & services opted.

 

OCCUPANCY

• Normal occupancy permits a maximum of two people per room. Additional person (if room size permits) is charged extra as per the prevalent rate of the Hotel.

 

DEPOSIT/ ONLINE PAYMENT

• The deposit / online payment to be paid in advance equivalent to 50% of the room rate for the entire stay.

• Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.